Here are some of the most frequently asked questions we get. If you don’t see the answer you’re looking for or need more of an explanation please feel free to shoot us an email or give us a call. We are always happy to help!
How do I get the process started if I’m interested in getting rentals for my event?
The best way to get things rolling is to put together a “wish list” using the items listed on the website and your projected number of guests. We do not have a minimum so no matter how small (or how large) we are happy to help you with your needs. Once you have your list give us a call or shoot us an email including your date, the list, whether or not you’d like delivery (if your needs don’t already require delivery), and your event location. We try our best to get back to you in 24 hours. If you don’t see something you’d like on the site please ask us as we are always adding to our inventory.
What do you require for deposit and payment?
To formalize a reservation we require a non-refundable 20% deposit. The 20% down is determined from your initial reservation total and will go toward your ending balance. You are welcome to adjust your numbers up until 2 weeks prior to your delivery/pick-up date. At this time your final counts and payment is due. We will not deliver without prior payment in full. We accept Visa, Master Card, Discover, American Express, and personal check with ID. Credit card purchases over $1000.00 may be subject to additional fees.
What happens if I need to cancel?
An entire order cancelled prior to the date indicated in the previous answer will forfeit the %20 deposit. Single items may be cancelled before that time without being charged. Single items cancelled after the adjustment/payment due date will be charged in full. The cancellation of an entire order after the finalization date will result in forfeiture of full payment. However, extraordinary circumstances will be considered.
How do I read my rental agreement?
When you request a quote or reservation you will get a PDF containing the details of your order. It is very important that you read each line and that they are correct. This is the same sheet that will be given to either the delivery crew or person loading you when it comes time to fulfill your order. The details listed at the top are of particular importance. The contact information listed must be correct and good for the DELIVERY/PICK-UP DATE OF your order because it is what we use to get a hold of you – especially regarding delivery. Your delivery/pick-up and return dates are also listed at the top. If you are planning on delivery this is where the date and time is specified and is what we understand to be correct. If it is wrong or needs to be changed please let us know ASAP. Your rentals will be itemized below with specified quantities and costs. On the upper right you will see the name of the agent(s) assisting you as well as the initial order date and dates of changes. The lower right contains the rental total, cleaning/labor fees, and delivery fees when applicable as well as the grand total and amounts paid. Below the rental list any payments made will be referenced. At the bottom there are notes regarding policies and fees.
Do you donate rentals?
We do not donate rental items. We offer a 20% non-profit discount for those that provide a 501 (c)(3). This discount is also extended to families renting for funerary/memorial purposes.
Do rentals of china, glassware, and utensils need to be clean upon return?
The short answer here is yes. While we do not require a full washing and sanitizing of the dishware it must be returned rinsed free of all food. This includes china, service items, and utensils. Glassware must be emptied and returned to the racks. We only require that glassware is rinsed if it was used to serve a food item such as oysters or a dessert of some type. Items returned unclean will result in a labor charge no less that 50% of the rental total. NO EXCEPTIONS. We can provide dish bus tubs if needed. Items will be counted upon return and a replacement fee charged for missing rentals.
Do linen need to be cleaned?
No, we launder and press linen. However, clients do need to pay attention to the state of linen and how they are returned. Mold and mildew only require moisture to grow and in the warm months of the busy season a damp linen waded in a tote or bag begins to mold in less than 24 hours. Make sure linen has been shaken out and is 100% dry before packing it for return. Mold/mildew growth will be charged full replacement. Full replacement will also be charged for marker, glue, wax, pen, other adhesives, burns, holes and missing items.
How do I know what size tent I need?
Tents or canopies can be a little tricky. There are several factors involved in determining your tent size including your number of guests, budget, layout, and weather. The first thing to consider is what it is you need covered. Outside of your guests there are other things that will require a roof such as your food and drinks. Your DJ or Band may also require cover as well as the dance floor. All of these things add square footage to the footprint of your canopy. It can be very helpful to contact your caterer and DJ/band to learn what they require before booking a tent. They should be able to provide you their space requirements if they do not provide shelter for themselves. After you know what you need consider what you want. This mostly has to do with the layout. Once you have an idea of what you need AND what you want give us a call, shoot us an email, or stop by. Our staff can help you work within your budget to find the right tent for you.
What if I have an issue with my rentals on the day of my event?
While we always work to make sure that everything you need is in place at a minimum of 24 hours prior to your event, things happen. Our delivery warehouse at Montana Party Time (406-542-0701) is open 8 AM until 5 PM Monday through Friday and our equipment location Eastgate Rental (406-549-5114) is open 8 AM until 5:30 PM Monday through Friday and 8 AM until 12 PM on Saturday. The fastest way to get help outside of business hours is to email KatieC@missoulaeventrental.com. We do check phone messages regularly in an effort to get help to those who need it in a timely fashion. When leaving a message please make sure to include a phone number where someone can be reached. We ask this because often people have events in remote areas with poor cell reception but we are given a cell number out of habit. If you need to be reached on a land line please be sure to leave that number.
Is it possible to have services provided after hours or on holidays?
Yes we can provide for delivery/pick-up outside of business hours at additional cost. This cost is based on the service being provided and destination.